These Terms and Conditions govern your use of The Saigonflowers Site and the Saigonflowers Service.
All items in this website are available to be delivered within Vietnam only.
RULES OF ONLINE CONDUCT
By using the service, you agree that you will not attempt to undermine the integrity of this website.
- All prices are shown in US Dollars (default currency). We apologizes if this causes any inconvenience to you. Customer can change to British Pound or Euro by click the list box on the right bottom corner of website screen. Currency for payment USD (apply for online payment – converted automatically according to exchange rate of payment gateway provider at the time of payment).
- We just deliver orders to the cities in Vietnam. We offer FREE delivery for all orders deliver within inner Saigon (Ho Chi Minh City). A small delivery fee (minimum $10 for the first item) for orders deliver to any other cities outside of Saigon limit.
- Because of security reason of online payment, Saigonflowers reserves the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
- All orders must be paid for in full before the order can be processed
Saigonflowers designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods and others gifts may vary according to regional and seasonal availability, or when they do not meet our quality standards. Some items may not be suitable to be sent to distance areas. In some cases, substitutions of equivalent value and quality may be necessary to fulfill your requirements.
All orders must be paid fully before delivery time/date. We accept payment via debit card, credit card or Paypal.
GUARANTEE OF SATISFACTION
- We guarantee the freshness, flower quality and value of every order. Our products are created by a professional Saigonflowers
- Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times.
- Should you have any further queries please call Customer Service on 1-800-541-9413 (Outsite US/Viber/Whatsapp/Zalo: +1-714-277-4548) during business hours or email us at [email protected]
- Cancellations or alterations to orders must be made within 3 hours of ordering.
- All products are subject to availability. Our products pictured on the website may vary slightly in design or appearance to the delivered item. This is due to seasonal availability and design interpretation. However, careful and professional attention will be given to every order to ensure that it is as similar as possible to the product displayed on the website.
- If there are any problems about products, we will try to contact you to inform you of any substitutions, but we are not obligated to do so. If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.
- The same applies to our other products, in some cases stock may not be available and suitable substitutions may be made.
COMPLAINS AND REFUND
- Although we do our best to ensure that this does not happen, sometimes flowers may arrive at their destination slightly damaged. If the recipient receives damaged flowers, please contact us within 24 hours of the delivery time so that we can arrange for one of the following:
- A replacement order on the next available delivery date
- All complaints must be logged with our customer service department within 24 hours of delivery and must include a picture of the unsatisfactory product to qualify for a refund. Due to the nature of perishable items used, all complaints must be valid and within reason. Ciaoflora Việt Nam may question or challenge any complaints and will use professional discretion when dealing with complaints and issuing refunds. We reserve the right to withdraw the unsatisfactory items for review and before all refunds can be made.